What makes your company stand out?
Professional and seamless service for domestic and international moves
Services
International removals
National moving
Associations
IAM
About
Transon Movers is a leading international Freight Forwarding Company since 2010. Transon Movers offers direct outbound and inbound services to and from major cargo destinations around the world.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
50% of the users recommend this moving company
P.
June 8, 2023
on Sirelo
Whole process of moving was perfect
Planning. Packing . Pricing
This was a very good experience for us. Better than our expectings
Planning. Packing . Pricing
This was a very good experience for us. Better than our expectings
Careful with furniture
Moved from Dubai (United-Arab Emirates) to Aiello Del Friuli (Italy)
Michelle Rousseau
December 8, 2022
on Sirelo
Packing and collection of boxes, very efficient process. [Name removed by Sirelo] was extremely helpful throughout the whole exercise.
Friendly
Moved from Dubai (United-Arab Emirates) to Wellington (New Zealand)
Gavin Pitelen
November 23, 2022
on Sirelo
Excellent service, at a very good price.
Kept informed at all times and was given lots of advice.
A stressful situation was made easy.
Would defiantly recommend.
Kept informed at all times and was given lots of advice.
A stressful situation was made easy.
Would defiantly recommend.
Careful with furniture
Moved from Abu Dhabi (United-Arab Emirates) to Lincoln (United Kingdom)
M.N.
July 12, 2022
on Sirelo
Flexible when giving the quote with different options. Very responsive and professional team during the packing day
Responsive
professional
Not too much support with documents preparation while packing
Moved from Dubai (United-Arab Emirates) to Fairfax (United States)
David Carvalho
June 13, 2022
on Sirelo
Worst moving company i ever worked with, bad customer service and they are crocks that charge me for a service that they didn't execute. They were unprofessional.
I've use Transmovers to move my furniture and items from Dubai to Lisbon and they've charged me €4000 for the service of shipping, un packing and assembling my items, but the service for unpacking and assembling never took place.
They also damage and broke 40% of my items, with a total cost of over €20000, and they didn't pay for the damages, taking into consideration that i also payed for insurance with them and they refuse to reply to my weekly emails since February. Basically, they called me a liar concerning the condition of items. A long series of email's back and forth with no movement on their part. Seriously, what kind of operation are they running?! Guess I should have taken the other reviews posted here more seriously, but count me in for another customer lost.
I would advise never to work with them.
I've use Transmovers to move my furniture and items from Dubai to Lisbon and they've charged me €4000 for the service of shipping, un packing and assembling my items, but the service for unpacking and assembling never took place.
They also damage and broke 40% of my items, with a total cost of over €20000, and they didn't pay for the damages, taking into consideration that i also payed for insurance with them and they refuse to reply to my weekly emails since February. Basically, they called me a liar concerning the condition of items. A long series of email's back and forth with no movement on their part. Seriously, what kind of operation are they running?! Guess I should have taken the other reviews posted here more seriously, but count me in for another customer lost.
I would advise never to work with them.
Charge me €1000 for unpacking and assembling of items and never executed the service. Broke 40% of my items and didnt cover the costs
Moved from Dubai (United-Arab Emirates) to Lisbon (Portugal)
A.A.A.
March 2, 2022
on Sirelo
Clear issues:
1st. Over 50 days delay, and they are not able to give any reason at all.
2nd. They are asking for more money than the agreement said, other wise they will not deliver.
3rd. Once it leaves UAE TransOn stops being responsible of the shipment and they are not able to give you a single answer.
4th. Calls and emailing they always have a great positive actitud, but no answers or solving the issue.
5th. TransOn sells a service that they do not have once the shipment leaves UAE, as attached a WhatsApp conversation, they admit not having the price closed with the agent in country of destination and they ask for discounts, this is not professional at all.
My shipment : UAE - Netherlands - Spain
In my case they sent me the contact of the company they use in Netherlands, which they did not know the agreement and TransOn had no idea what was happening or why my shipment did not leave to Spain on time.
Then my shipment moved to Spain and TransOn did not even know they company they were using in Spain, I had to give TransOn the contact of the Spanish company to get in touch, which they did not.
They have an amazing packaging team, but let's see how things arrive, when they arrive.
Selling and marketing team, finance team are on it until you payed and then they just sweet talk you and give you the impression it is all going well, I am dealing with Aireen very professional, sells the deal really well and calls, she has an amazing people skill, but the shipment 50 days delayed and still counting and a I am getting from TransOn and [name removed by Sirelo] are calls says nothing, the Spanish shipment company never hear about my agreement with TransOn.Read more
1st. Over 50 days delay, and they are not able to give any reason at all.
2nd. They are asking for more money than the agreement said, other wise they will not deliver.
3rd. Once it leaves UAE TransOn stops being responsible of the shipment and they are not able to give you a single answer.
4th. Calls and emailing they always have a great positive actitud, but no answers or solving the issue.
5th. TransOn sells a service that they do not have once the shipment leaves UAE, as attached a WhatsApp conversation, they admit not having the price closed with the agent in country of destination and they ask for discounts, this is not professional at all.
My shipment : UAE - Netherlands - Spain
In my case they sent me the contact of the company they use in Netherlands, which they did not know the agreement and TransOn had no idea what was happening or why my shipment did not leave to Spain on time.
Then my shipment moved to Spain and TransOn did not even know they company they were using in Spain, I had to give TransOn the contact of the Spanish company to get in touch, which they did not.
They have an amazing packaging team, but let's see how things arrive, when they arrive.
Selling and marketing team, finance team are on it until you payed and then they just sweet talk you and give you the impression it is all going well, I am dealing with Aireen very professional, sells the deal really well and calls, she has an amazing people skill, but the shipment 50 days delayed and still counting and a I am getting from TransOn and [name removed by Sirelo] are calls says nothing, the Spanish shipment company never hear about my agreement with TransOn.Read more
Packing team was professional
Selling team know how to sell
Do not respect the agreement.
Delay and lack of control of of the UAE
Moved from Dubai (United-Arab Emirates) to Granada (Spain)
Upon reviewing the file noted that your shipment was booked for Spain via groupage with split delivery and via Rotterdam port with a transit quoted as 8-12 weeks . However see the shipment was executed without any delay for the vessel sailing on 27th Nov which arrived Netherlands on 5th Jan. The shipment was customs cleared at Rotterdam on 11th Jan . A timely updates and status was provided at both origin and destination.
We understand that it took longer than expected. Shipments executed as groupage generally takes longer than as they have to be cleared both at the arrival port of entry and at borders of the final destination city before delivery. Similarly as informed by Amy from Schmidt on 14th Feb, your shipment has to be cleared through the Spanish border with the documents you have provided and upon completion of clearance and availability of transport the delivery could be confirmed.
The delivery was s cheduled for 28th February but we have been notified that that an outside elevator for the delivery to Granada is required.
We are committed to our offer Door to door service as per agreement but delivery via external elevator is excluded from our quote as we were not notified of any difficult access and these charges are only subject to applicable and settled directly.
We understand your concern however these charges are part of exclusions and agreement.Read more