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International removals
National moving
Pet transport
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IAM
About
Moving to Dubai? Santa Fe offers moving, relocation, real estate and visa & immigration services for individuals and companies moving to the UAE and around the world.
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Reviews
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Fabio Peluso
July 18, 2022
on Sirelo
The technician coming to pick up luggage from France before transportation methodically unpacked my suitcases to check for forbidden items (that much was planned, and completely justified).
While doing so, they started to set aside a number of items, including all pharmacy medication (apparently medication should travel with their prescription, which was unfortunately with me at the time), along with every single food item. My parent, here to supervise the operation tried to protest, but the technician insisted that food was forbidden by policy, and removed several kilograms of long life food (dark chocolate, saucisson, nougat). This food does not come in violation of the explicit transportation policy (it is not fluid), nor is it forbidden by the UAE custom. As the person supervising luggage packing was not aware of this (my parent), they were not able to argue, and the bags were emptied of all food items without reason. This consists in a completely unwarranted abuse of power from the technician as well as a violation of the transportation policy, and I am very unsatisfied about this service. Other than that, luggage arrived intact (though partially emptied of the original content), which is satisfactory.Read more
While doing so, they started to set aside a number of items, including all pharmacy medication (apparently medication should travel with their prescription, which was unfortunately with me at the time), along with every single food item. My parent, here to supervise the operation tried to protest, but the technician insisted that food was forbidden by policy, and removed several kilograms of long life food (dark chocolate, saucisson, nougat). This food does not come in violation of the explicit transportation policy (it is not fluid), nor is it forbidden by the UAE custom. As the person supervising luggage packing was not aware of this (my parent), they were not able to argue, and the bags were emptied of all food items without reason. This consists in a completely unwarranted abuse of power from the technician as well as a violation of the transportation policy, and I am very unsatisfied about this service. Other than that, luggage arrived intact (though partially emptied of the original content), which is satisfactory.Read more
Bags arrived undamaged
All food items (normally allowed by both international custom and company policy) and medications were removed from the bags
Moved from Bourg-saint-andéol (France) to Abu Dhabi (United-Arab Emirates)
