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International removals
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Reviews
10
Sirelo and Google reviews
40% of the users recommend this moving company
Saifal Memon
29 September 2024
on Sirelo
Extremely unorganized company.
Sales staff are so sharp to get the deals but poor after sales service.
I moved my stuff from Sharjah to Bahrain & before moving, kept my stuff in their so called airconditioned warehouse for 1 month.
My 70 inch Samsung LED Smart TV which was packed in its original carton & than they packed it in Wooden Box arrived as DAMAGED.
Too many small items were missing from my packed cartons & when asked they said Customs could have taken them whereas the Truck Driver confirmed that none of our boxes were opened by Customs at border.
Many of my furniture items got damages because of their POOR PACKAGING.
Their staff who packed my stuff in Sharjah were non cooperative & were mostly non-professionals. A few of them were good but mostly laborers like daily wages labors.
I am posting the pictures for people to think 10 times before hiring them.
Sales staff are so sharp to get the deals but poor after sales service.
I moved my stuff from Sharjah to Bahrain & before moving, kept my stuff in their so called airconditioned warehouse for 1 month.
My 70 inch Samsung LED Smart TV which was packed in its original carton & than they packed it in Wooden Box arrived as DAMAGED.
Too many small items were missing from my packed cartons & when asked they said Customs could have taken them whereas the Truck Driver confirmed that none of our boxes were opened by Customs at border.
Many of my furniture items got damages because of their POOR PACKAGING.
Their staff who packed my stuff in Sharjah were non cooperative & were mostly non-professionals. A few of them were good but mostly laborers like daily wages labors.
I am posting the pictures for people to think 10 times before hiring them.
Sales Specialist
Careless with furniture
Moved from Sharjah (United-Arab Emirates) to Manama (Bahrain)
David Bauza Capart
1 August 2024
on Sirelo
At the beginning all very good and professional until a problem arose (important delay in shipping half way through the process without being informed about). At that point the company never replied to our emails and/our concerns and blamed others. No support provided and we were left on our own devices without any guidance from company.
Packing of furniture
Communication
Moved from Dubai (United-Arab Emirates) to Barcelona (Spain)
R.
23 May 2024
on Sirelo
Avoid this company at all costs. The service was sooo bad they failed to deliver everything months later then stopped responding to any correspondence. They took no responsibility for missing items then said I should have taken out insurance which they failed to send the insurance paperwork as documented. Also they subcontracted the 2nd part of the shipment to another company which charge you again for your shipping. It’s not worth the stress or hassle that this company puts you through. DO NOT USE THIS SCAM OF A COMPANY!
Fast move
You may never get your shipment
Moved from Ajman (United-Arab Emirates) to London (United Kingdom)
K.H.
20 September 2023
on Sirelo
Very unprofessional service and I wouldn't recommend use there services at all.
Based on my recent experience with them for moving my cargo from Dubai to Riyadh, I can share the following details as my wort experience.
- don't ever trust their quote or the guy who visits to evaluate the cargo volume. Either he doesn't know to estimate the volume or he deliberately under estimate the volume to get the order.
- don't trust the packers as they don't pack the fragile items properly with additional wrapping and ended up receiving so many damaged items including appliances and cabinets as a result
- cargo handling was horrible as the helpers don't know which is fragile item and which is not. they handle all the boxes same while loading and offloading
- found lot of empty spaces while unpacking the cartons. Again it could be a deliberate act to increase the overall volume of the shipment and there by charging more
- their counter part in Riyadh who was supposed to deliver the cargo and do the assembly of furniture was an unprofessional team as well. They were struggling to assemble some basic furniture and used the wrong screws and did wrong assemblies
When I asked for compensation for the damages, they simply said that I should have insured the cargo. If they had packed the fragile items properly and had their team handled the cargo with utmost care, they could have simply avoided these damaged caused by mishandling.
On the other hand, even if I had insured, I would never get compensated as they would ask for purchase invoices and other details for all these used items. Overall it was an awful experience dealing with such a unprofessional company that doesn't want to accept any accountabilityRead more
Based on my recent experience with them for moving my cargo from Dubai to Riyadh, I can share the following details as my wort experience.
- don't ever trust their quote or the guy who visits to evaluate the cargo volume. Either he doesn't know to estimate the volume or he deliberately under estimate the volume to get the order.
- don't trust the packers as they don't pack the fragile items properly with additional wrapping and ended up receiving so many damaged items including appliances and cabinets as a result
- cargo handling was horrible as the helpers don't know which is fragile item and which is not. they handle all the boxes same while loading and offloading
- found lot of empty spaces while unpacking the cartons. Again it could be a deliberate act to increase the overall volume of the shipment and there by charging more
- their counter part in Riyadh who was supposed to deliver the cargo and do the assembly of furniture was an unprofessional team as well. They were struggling to assemble some basic furniture and used the wrong screws and did wrong assemblies
When I asked for compensation for the damages, they simply said that I should have insured the cargo. If they had packed the fragile items properly and had their team handled the cargo with utmost care, they could have simply avoided these damaged caused by mishandling.
On the other hand, even if I had insured, I would never get compensated as they would ask for purchase invoices and other details for all these used items. Overall it was an awful experience dealing with such a unprofessional company that doesn't want to accept any accountabilityRead more
all of the below 1, wrong estimate and quote, poor packing, empty space in cartons, mishandling of fragile items , wrong and poor assembly of furniture
Moved from Dubai (United-Arab Emirates) to Riyadh (Saudi Arabia)
Rutuja Hande
11 April 2023
on Sirelo
Most horrible experience. They Changed rates by 50% after picking my things, promised on delivery timeline and did not deliver within the promised time frame, you try to call them they will not respond. They will keep giving you excuses as to why the delay is not in their control. Do not trust them at all. Dealing with this company has caused me extreme stress.
Moved from Dubai (United-Arab Emirates) to Kuwait City (Kuwait)
H.E.S.
9 March 2022
on Sirelo
'Move Five Shipping' is a dishonest, unprofessional and RUBBISH company cheating on customers. All customers have to be very careful!!! They collected my furniture in Dubai to be shifted to Germany. They confirmed the final price verbally and in writing. They pushed me to pay 100% in advance which I unfortunately did. They committed within 45 days I will receive the furniture in Germany. Now and after 3 weeks, still my furniture in Dubai. They are twisting my arm taking the advantage that I am now outside UAE and pushing me to pay additional money against our agreement otherwise they will not release my furniture. I am willing to call Dubai Police to help me out. Dubai has a very high name (reputation) and such dishonest companies should NOT be existing in Dubai / UAE. All customers shall be careful to NOT be trapped with such company. My Name is Hany Emam Shalan Please distribute my message to all customers under my responsibility as we have to protect Dubai reputation against such rubbish companies. Thanks!Read more
nothing positive!
unprofessional and dishonest.
Cheating on customers.
Moved from Dubai (United-Arab Emirates) to Nuremberg (Germany)
We apologize for the inconvenience caused to you. But below are some facts that you need to understand so you can have a better understanding.
We always try our best to accommodate our clients as much as we can.
1. We sent you the quotation on 12 Dec, 2021 last year, and you requested for packing in Feb, and packing happened on 15 Feb, 2022, but we did not change the quotation for you, although the freight charges had been increased already but we did not ask you to pay the freight charges difference. (We accommodated you in freight charges, please understand this).
2. You can check Gulf news, Khaleej time also about the freight charges being increased significantly every month sometimes every week.
3. If you still not believe us, you can take fresh quote from any company for 36 CBM for this month, and you will understand how much we have accommodated you.
4. We quoted you for 30 CBM, whereas your shipment volume is 36 CBM, we have sent you the packing li st along with the dimensions which you can calculate by yourself, or you can send anybody to calculate the volume on your behalf and you will come to know.
We hope, we are able to remove your doubts.
Thank you.Read more