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Services
International removals
Excess baggage
Car & Vehicle transport
Associations
IAM
About
LEADER RELOCATIONS & LEADER PACK are dedicated to providing Cost-effective, quality & professional Global Relocation Services as well as Overseas transport of Household goods for individuals & corporate customers.
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Reviews
422
Sirelo and Google reviews
40% of the users recommend this moving company
S.P.
12 May 2026
on Sirelo
Fraudulent Insurance Tactics & Post-Move Ghosting by Leader Relocations
I am writing this to warn the expat community relocating from Dubai. While Leader Relocations presents a highly professional sales pitch, their actual execution is deceptive and completely lacking in basic accountability.
After handling my international move from Dubai to KL, paying them in full, and purchasing their comprehensive transit insurance, several of my household items arrived broken. When I tried to file a claim, Leader Relocations attempted to invalidate my coverage by inventing an absurd rule. They claimed that because the damages were not reported on the 'exact day of opening the boxes,' the items were uninsured.
This is a blatant attempt to avoid financial liability. No legitimate international insurer expects a customer to unpack an entire household container and identify hidden structural damage within 24 hours of delivery.
In addition to trying to dodge their own insurance promises, their communication has been non-existent. Once they have your money and your items are unloaded by their destination agents in Malaysia, they will ignore your emails and stall your claims.
Bottom Line: Leader Relocations uses bad-faith policy interpretations to deny valid damage claims. Do not trust them with an international move. They will take your money, break your items, and invent rules to avoid paying for the damage.
TRN : 100365836400003Read more
I am writing this to warn the expat community relocating from Dubai. While Leader Relocations presents a highly professional sales pitch, their actual execution is deceptive and completely lacking in basic accountability.
After handling my international move from Dubai to KL, paying them in full, and purchasing their comprehensive transit insurance, several of my household items arrived broken. When I tried to file a claim, Leader Relocations attempted to invalidate my coverage by inventing an absurd rule. They claimed that because the damages were not reported on the 'exact day of opening the boxes,' the items were uninsured.
This is a blatant attempt to avoid financial liability. No legitimate international insurer expects a customer to unpack an entire household container and identify hidden structural damage within 24 hours of delivery.
In addition to trying to dodge their own insurance promises, their communication has been non-existent. Once they have your money and your items are unloaded by their destination agents in Malaysia, they will ignore your emails and stall your claims.
Bottom Line: Leader Relocations uses bad-faith policy interpretations to deny valid damage claims. Do not trust them with an international move. They will take your money, break your items, and invent rules to avoid paying for the damage.
TRN : 100365836400003Read more
Careless with furniture
Moved from Dubai (United-Arab Emirates) to Kuala Lumpur (Malaysia)
A.S.
8 February 2026
on Sirelo
⭐️ 1 star – Extremely unprofessional, costly, and stressful relocation
We relocated from Dubai to Spain using Leader Relocations (Dubai), with delivery handled in Europe by Schmidt Global (Netherlands). This experience has been one of the most stressful and disappointing services we have ever paid for.
Everything was agreed in writing, including full door-to-door service and insurance coverage. The packing team in Dubai was the only positive part of this entire process.
After packing, everything went wrong.
Our shipment was delayed by over two months beyond the agreed delivery date. We were later told this was because we had not booked a full container and needed to wait until it was filled — something that was never communicated or agreed beforehand.
When Schmidt Global contacted us saying our belongings had arrived in Europe, they demanded additional payment for storage and a larger shared truck, even though the delay was not caused by us. We were effectively told that if we did not pay, we would not receive our belongings. With two children, school already started, and winter approaching, we had no choice.
Even after paying, delivery was further delayed for weeks while they waited to combine shipments with other customers.
Upon delivery, we discovered damaged items and a missing box, which we immediately reported. At that point, both companies began passing responsibility to each other:
• Schmidt Global claimed they were “only the delivery partner”
• Leader Relocations claimed responsibility only after weeks of chasing
Eventually, Leader Relocations admitted that although we paid for insurance, they never completed the insurance paperwork, and therefore refused compensation. Their only offer was to refund the insurance fee — after our belongings were damaged and one box completely missing.
Since then, our emails have been ignored and the case has been effectively closed.
This was not just poor service — it was lack of accountability, poor communication, unexpected costs, and complete disregard for customers once payment was made.
If you are relocating internationally, especially with a family, think very carefully before trusting these companies.Read more
We relocated from Dubai to Spain using Leader Relocations (Dubai), with delivery handled in Europe by Schmidt Global (Netherlands). This experience has been one of the most stressful and disappointing services we have ever paid for.
Everything was agreed in writing, including full door-to-door service and insurance coverage. The packing team in Dubai was the only positive part of this entire process.
After packing, everything went wrong.
Our shipment was delayed by over two months beyond the agreed delivery date. We were later told this was because we had not booked a full container and needed to wait until it was filled — something that was never communicated or agreed beforehand.
When Schmidt Global contacted us saying our belongings had arrived in Europe, they demanded additional payment for storage and a larger shared truck, even though the delay was not caused by us. We were effectively told that if we did not pay, we would not receive our belongings. With two children, school already started, and winter approaching, we had no choice.
Even after paying, delivery was further delayed for weeks while they waited to combine shipments with other customers.
Upon delivery, we discovered damaged items and a missing box, which we immediately reported. At that point, both companies began passing responsibility to each other:
• Schmidt Global claimed they were “only the delivery partner”
• Leader Relocations claimed responsibility only after weeks of chasing
Eventually, Leader Relocations admitted that although we paid for insurance, they never completed the insurance paperwork, and therefore refused compensation. Their only offer was to refund the insurance fee — after our belongings were damaged and one box completely missing.
Since then, our emails have been ignored and the case has been effectively closed.
This was not just poor service — it was lack of accountability, poor communication, unexpected costs, and complete disregard for customers once payment was made.
If you are relocating internationally, especially with a family, think very carefully before trusting these companies.Read more
Moved from Dubai (United-Arab Emirates) to Gijón (Spain)
H.B.
13 April 2025
on Sirelo
Smooth moving experience, packed my good well and delivered on time! Would recommend for international moving 👍
Price
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
A.S.
18 June 2022
on Sirelo
I would like to give Leader Relocation a 5 for the service. These guys are the best !!
i moved my stuff from Dubai to UK , The communication during the process was precise and clear and the quality of the experience was superb.
i moved my stuff from Dubai to UK , The communication during the process was precise and clear and the quality of the experience was superb.
Great Service
Moved from Dubai (United-Arab Emirates) to London (United Kingdom)
A.A.
11 October 2021
on Sirelo
I would never do any business with this company again.
My closet and mirror were damaged and although they were insured as a package, the Insurance companies Tginternational and ASPEN as business partner of Leader Relocations didn't pay the damages.
Instead of acknowledging the damage, they wasted time with sending nonsense emails back and forth.
Leader Relocation Company shifted all responsibilities to the insurance companies (Tginternational and ASPEN) and the insurance companies didn't care.
Leader Relocation did not help at all in this matter.
My closet and mirror were damaged and although they were insured as a package, the Insurance companies Tginternational and ASPEN as business partner of Leader Relocations didn't pay the damages.
Instead of acknowledging the damage, they wasted time with sending nonsense emails back and forth.
Leader Relocation Company shifted all responsibilities to the insurance companies (Tginternational and ASPEN) and the insurance companies didn't care.
Leader Relocation did not help at all in this matter.
collecting
damaged stuffs
not reimbursing
Moved from Dubai (United-Arab Emirates) to Berlin (Germany)
M.S.
22 May 2021
on Sirelo
Suddenly increasing prices, demanding payment by email. Nobody from the management responses to our complaint, Sales person does not get back to us. This is clearly as bad as it can get. Lets pray our things arrive safely at least.
Moved from Abu Dhabi (United-Arab Emirates) to Weener (Germany)
