Romanazzo Riccardo
October 31, 2022
on Sirelo
The experience with this company has been a real nightmare. Despite accurate surveys, the company failed the volumes assessment, causing a split of the overall shipment (with a second shipping as groupage modality that I received just three weeks ago, after more than 4 months from the collection of my belongings!), consequent heavy delays for the delivery, with a lot of discomfort and economic damages suffered by my family. Besides, I have to register a general lack of professionalism in the company, both from the operational and the commercial point of view, with a particular, negative mention for Mr. [Name removed by Sirelo] Move Consultant, absolutely unreliable and unprofessional.
Moved from Abu Dhabi (United-Arab Emirates) to Rome (Italy)
The actual 3 reason for such feedback of move is as below:
1. He wanted to claim the move cost and extras from the company – which got denied.
2. He wanted the shipment to be send via Bangalore port ( could not as this was groupage and we have to send it via Chennai box) – to avoid paying a 100% legitimate duty of $320 + $30 port storage with his connection at port.
3. He wanted to cheat us by taking the delivery and they not to pay – which by knowing his intention collected as per receipt and then only delivered.
As moving company we have done our best and received excellent feedback at origin:
• Shipment surveyed and quoted as groupage and a contrac t has been signed & agreed for the same along with the groupage terms and conditions
• The customer requested initially BANGALORE port since he wanted to try get a waiver on duty taxes of big screen TV which is approx 36% duty (India customs regulations emailed to customer)
• Shipment moved on 1st available groupage to India to avoid any further delay
• As a moving company we have agreed on a groupage service on door to door which we have committed and achieved
• All charges billed as per actuals with proper documentary evidence of customs too
• Being private customer we gave him credit till the shipment arrives and asked our dues before delivery/collected.
Further to this review, our management has initiated seeking an appointment with CHRO (Emirates Airlines ) and approached the ethics and compliance department to consult them if such individuals who try to exploit the company, tarnish there and our image for their personal benefit. When they see not getting success they blame the logistic company – knowing & understanding the terms and conditions of the contract. ISS also has documentary evidence of the customer asking for a FCL quote even though his volume surveyed and quoted was groupage to gain monetary benefit from the company which will be passed to the company. We also plan to name and shame by tagging this feedback and the company to let them know how they exploit the moving companies to save few $100’s
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