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Services
International removals
National moving
Excess baggage
Associations
Euromovers
IMA
About
ISS Relocations is a trusted name in the global mobility and relocation industry, headquartered in the United Arab Emirates, with a strong operational presence across the Middle East, including Qatar, Saudi Arabia, Oman, Kuwait, and Bahrain. Committed to excellence and customer satisfaction, ISS Relocations has established itself as a reliable partner for individuals, families, and corporations undertaking local, regional, or international moves.Read more
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Reviews
149
Sirelo and Google reviews
36% of the users recommend this moving company
A.C.
June 13, 2024
on Sirelo
From being impressed with the level of service from their sales manager from the outset, and the competitive price we decided to place our trust in ISS. How wrong we were!
From changing quotes, to adding extra charges and very poor communication we WOULD not recommend this company. We are now over £3000 over the original quote, and would have used another company if we'd known about this most unprofessional of procedures. We're at the moment being asked for another £1700 to clear our goods and to get them delivered on the UK leg of the journey. Door to door doesn't mean that with ISS.
The team that packed our house were great, hardworking and friendly but the sales team - the worst. Do not use!!!
From changing quotes, to adding extra charges and very poor communication we WOULD not recommend this company. We are now over £3000 over the original quote, and would have used another company if we'd known about this most unprofessional of procedures. We're at the moment being asked for another £1700 to clear our goods and to get them delivered on the UK leg of the journey. Door to door doesn't mean that with ISS.
The team that packed our house were great, hardworking and friendly but the sales team - the worst. Do not use!!!
Packing of furniture
Unprofessional
Moved from Dubai (United-Arab Emirates) to Hebburn (United Kingdom)
A.K.
December 2, 2023
on Sirelo
Worst Service ever!!
They will first try to inflate price as much as possible, even a day before pickup, then they will deliver most of your items damaged and missing as well. It was a nightmare dealing with them. I ended up losing lot of valuables. Avoid them at all costs.
They will first try to inflate price as much as possible, even a day before pickup, then they will deliver most of your items damaged and missing as well. It was a nightmare dealing with them. I ended up losing lot of valuables. Avoid them at all costs.
Careless with furniture
Moved from London (United Kingdom) to Mumbai (India)
F.R.V.D.M.
July 6, 2023
on Sirelo
I used a few in my life but this one stands out for all the points I mentioned earlier. Best professional firm, [Name removed by Sirelo] very kind and made sure not just her but her colleague as well if there was an issue we were informed on the spot.
Moved from Dubai (United-Arab Emirates) to Kuala Lumpur (Malaysia)
Romanazzo Riccardo
October 31, 2022
on Sirelo
The experience with this company has been a real nightmare. Despite accurate surveys, the company failed the volumes assessment, causing a split of the overall shipment (with a second shipping as groupage modality that I received just three weeks ago, after more than 4 months from the collection of my belongings!), consequent heavy delays for the delivery, with a lot of discomfort and economic damages suffered by my family. Besides, I have to register a general lack of professionalism in the company, both from the operational and the commercial point of view, with a particular, negative mention for Mr. [Name removed by Sirelo] Move Consultant, absolutely unreliable and unprofessional.
Packing of furniture
Unprofessional
Moved from Abu Dhabi (United-Arab Emirates) to Rome (Italy)
R.
September 28, 2022
on Sirelo
Worst commercial relation ever.
Aggressive, contemptuous, disdainful and pedantic commercial.
I never feel treated as a ***** like that
Aggressive, contemptuous, disdainful and pedantic commercial.
I never feel treated as a ***** like that
Price
Unfriendly
Moved from Abu Dhabi (United-Arab Emirates) to Perpignan (France)
Niranjan David
April 26, 2021
on Sirelo
Beware this company and its fraudulent and unethical sales practices , They DO NOT HONOUR the signed contracts and always find a way to add extra expenses out of contract and last minute ad hoc changes to their agreed price! The sales manager [name removed by Sirelo] promises one set of conditions and fulfills none of them.. utter sham and a fraudulent enterprise!! They promise the world and deliver exactly the opposite with added fees , last minute change of destination due to unforeseen circumstances and my delivery hasn’t even reached after 45 days with excuses as responses..!! Horrible sales team and customer experienceand a utterly horrible company!! Stay away !!
Contract not honoured
Unauthorised charges and change of destination to suit convenience.
Moved from Dubai (United-Arab Emirates) to Bangalore (United-Arab Emirates)
The actual 3 reason for such feedback of move is as below:
1. He wanted to claim the move cost and extras from the company – which got denied.
2. He wanted the shipment to be send via Bangalore port ( could not as this was groupage and we have to send it via Chennai box) – to avoid paying a 100% legitimate duty of $320 + $30 port storage with his connection at port.
3. He wanted to cheat us by taking the delivery and they not to pay – which by knowing his intention collected as per receipt and then only delivered.
As moving company we have done our best and received excellent feedback at origin:
• Shipment surveyed and quoted as groupage and a contrac t has been signed & agreed for the same along with the groupage terms and conditions
• The customer requested initially BANGALORE port since he wanted to try get a waiver on duty taxes of big screen TV which is approx 36% duty (India customs regulations emailed to customer)
• Shipment moved on 1st available groupage to India to avoid any further delay
• As a moving company we have agreed on a groupage service on door to door which we have committed and achieved
• All charges billed as per actuals with proper documentary evidence of customs too
• Being private customer we gave him credit till the shipment arrives and asked our dues before delivery/collected.
Further to this review, our management has initiated seeking an appointment with CHRO (Emirates Airlines ) and approached the ethics and compliance department to consult them if such individuals who try to exploit the company, tarnish there and our image for their personal benefit. When they see not getting success they blame the logistic company – knowing & understanding the terms and conditions of the contract. ISS also has documentary evidence of the customer asking for a FCL quote even though his volume surveyed and quoted was groupage to gain monetary benefit from the company which will be passed to the company. We also plan to name and shame by tagging this feedback and the company to let them know how they exploit the moving companies to save few $100’s
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