Interem Relocations

This was a nightmarish experience which I had to share to make everyone aware of this fraudster company called- Interem Relations & Relocations
I was forced to use their services as my handling/ forwarding agents in India and since I had an issue at the port of departure in the UK where all the misleading information had started, I made a trip to Mumbai from Goa to meet them personally and iron out details and know who these people really are.
To my utmost surprise the lady, [Name removed by Sirelo] (from sales) who was in touch with me via emails wasn’t available and this man [Name removed by Sirelo] who claims to be the Vice President of the company, was working from home and based in another city. He is the main person behind this money extraction racket with his false promises and sweet talks.
[Name removed by Sirelo] had categorically advised me to just pay to get my shipment released from the port and that the charges will be reversed later but after the payment he stopped responding to my emails, calls and WhatApp messages. Upon hounding him for several months he relented with a contact number for one Vijay (who [Name removed by Sirelo] said was the clearing agent) at EMU Lines Pvt Ltd and this person was also trying to sweet talk me and mislead me further. Cant believe to what extent they could go and then I was given a contact for one [Name removed by Sirelo] (Manager Pricing & Operations) also at EMU Lines Pvt Ltd who insisted that the billing was correct even though I pointed out the error between the bill that was given to me and their published charges. It was [Name removed by Sirelo] who helped me with this by actually sending me the responses I should send to [Name removed by Sirelo] which I later understood was an internal game.
However [Name removed by Sirelo] was not willing to explain even after I sent him exactly where the mistake was - their published rates were much higher than what they charged me hence making no sense since they had actually charged me in lacs and said that it's all port charges. [Name removed by Sirelo] simply said that there was a huge discount given Interem Relations & Relocations as they are long standing clients when I cornered him. This was now altogether another story to deviate from the facts and because they could not justify the charges. I even have a couple of emails from the customs encouraging me to claim the amount back which has to be done through the clearing agents. But since the forwarding agent and clearing agent are hand in gloves and have manipulated all this they would just not cooperate!
It’s a [Names removed by Sirelo] who is very deceptive is at the top of it pretending to be the good cop and using [Name removed by Sirelo] as the bad cop to play his dirty games.
Do not use their services ever as they are a gang of scammers who will hold your shipment at ransom knowing that it's your personal belongings which are of great sentimental value to you and extract lacs of rupees.Read more

Interem is worst possible relocator services that can ever be. The marketing manager talks sweetly before the shipment but as soon as the payment is made the services are very poor. I had asked my sea shipment to start on 29th October. Even up till now it is still to start for sail. Now the manager says that the sail will start on 2nd December. And it will take around 60 days from that time to be delievered in Seoul. The marketing manager of interem are complete liars. I was having food items in my sea shipment and some of them might expire before it even reaches my home in Seoul.

I would suggest against using this company for any kind of shipment. THEY ARE FRAUD QND SHAMELESS PEOPLE.

I used Interem to ship furniture from UAE to Ireland. On unpacking the furniture I discovered an expensive chair was severely damaged. I took photographs and sent them to Interem. They acknowledged the damage but said as the insurance had expired they would not compensate me. I pointed out that irrespective of insurance, they are still responsible for damaging my furniture and they should be capable of shipping furniture without damaging it. They still deny me compensation so I am left with taking a legal case against them for compensation plus legal costs. Before using Interem please be aware they do not take responsibility for damaging your furniture and instead keep the profit and fees rather than compensating you for their negligence.

Professional and responsive services provided by Interem team in relocation from Dubai to Muscat. The relational manager [Name removed by Sirelo] was proactive in providing end to end coordination to make the home and pet relocation experience pretty smooth.

We hired them because the sales person in the uae was really great and also gave us a really organized and good quotation. The packing team was amazing too. Sadly the good experience ended there as after 5 month I still don’t have my shipment at the destination location. It is still on route and no solution. It’s the worst choice I have ever made to ship it with Interem. They asking for more money now and no delivery date of the shipment in sight.

I am exhausted and angry. I wish I would have paid upfront more but my items would have been delivered earlier/on time.
I was promised 3 month maximum. It’s a shame.

That team who serviced us was excellent starting from the sales person who came to our house - he was knowledgeable, polite and professional. He knew his business and advised us accordingly for our benefit so he cared for his customer. The price he quoted was according to market. The operations person communicated fast and effective all the way. The packing team were excellent. In fact outstanding - they came on time, were very polite and courteous and worked long hours to finish on time for two days. The leader [Name removed by Sirelo] was extremely helpful to the team and to us with good advice and excellent care for our furniture and satisfaction . When we received everything without any damage we understood their packing was perfect to protect every fragile item and every picture etc. they also made the packing very efficient by utilizing the boxes extremely well. [Name removed by Sirelo] had a proven process also and discussed things with us on the way to select the best possible sequence for the optimal
Packing. My husband and I have long years experience in management and operations and we both were amazed by the teams work and we give them wholehearted top star rating. Even the local partner they use in Spain were very good - they also commented on the way our furniture was secured for the transportation. They deserve a very high rating. If all the Interem teams were like ours they should have consistent highest ratings.Read more