Fusion Relocation

While I appreciate the professionalism shown until packing completion, it was a complete disappointment afterwards, struggled to get updates about shipping and delivery dates, and once informed, it was a surprise of double the promised time upon agreement!

DO NOT USE FUSION SHIPPING Dubai.
With reference to review of JN February 19, 2021 who moved from Dubai to KSA, I s.
I was given various promises. I paid extra to ship via air. firstly, they messed up by putting prohibited items in my box, asked for extra money as Dubai Customs fined them. Secondly, the shipment came 2 weeks late. Thirdly, 50% of my shipment were damaged.
Fourthly, [name removed by Sirelo] said the rate is door to door and no hidden charges. In Montreal, I was charges 30% over the paid amount to UPS for brokerage, customs, etc.
When asked, [name removed by Sirelo] he swiftly washed his hands with typical post sales email blaming Fusion's partners, Dubai Customs and UPS. Fusion Shipping is unethical with false promises.
I recommend all not to fall for [name removed by Sirelo] or his team sweet talks and promsies.
I will keep you all posted on my way forward.

AVOID AT ALL COSTS!

We used Fusion for our move from Dubai to KSA. This included moving our car. After much assurance from Benson Davis at Fusion that the car could be moved to KSA, we agreed to engage Fusion to do this, and not sell the car before leaving. 1 year later, we still do not have our car cleared! It has been an absolute comedy of errors. It is clear [Name removed by Sirelo] and his team are now determined to simply wash their hands of the whole mess - referring us to their local agent, who is equally unable to help. Customer satisfaction could not be lower, with the matter likely progressing to litigation in the UAE.

It is understandable that their are challenges when shipping goods between jurisdictions. The disappointment with Fusion is that they simply did not know what they were doing. Once it became apparent it was a complete mess - they will leave you high and dry.

I strongly suggest you do not use Fusion for anything, and welcome any request to expand on our awful experience (which continues).Read more

Bekamm das, was ich bezahlt habe - und Stress war vertraglich nicht vereinbart! Also, alles super!!!

1. Sehr seriöse Beratung
2. Das beste Team von Packern welches ich je erlebt habe, zuverlässig, selbstständig, verantwortungsvoll

When we contacted them, at first we had loads of questions to which they answered promptly, we checked their ratings which were very good and they showed us that we could trust them. They were on time and did a very professional work wrapping our whole household. The wrappers were courteous and diligent. The wrapping was of good quality. The whole experiment was handled to our satisfaction.