My experience with DTD Worldwide has been nothing short of a nightmare. I entrusted them with my household goods shipment from Abu Dhabi to the UK, paid in full, and expected a professional service. The shipment arrived in the UK on 18 September, on schedule – and that is where every positive part of this story ends.
Despite the fact that DTD Worldwide collected full payment from me, the UK delivery partner still has not been paid by them. As a result, the delivery agent is refusing to release my goods unless I pay an additional 5 weeks of storage fees, administrative charges, and delivery costs, totalling around 2,500 AED – fees that were already included in the money I paid directly to DTD.
For over three weeks, I have tried to get answers from my assigned DTD representative, and the service has been disgraceful. Messages are ignored, updates are vague, and responses are nothing more than empty phrases like “we will check with accounts” or “we’re waiting on payments from other
clients.” No accountability, no ownership, no resolution.
Not only is this completely unprofessional, it is unacceptable and unethical. My goods are being held hostage because DTD did not fulfill their obligations, despite taking full payment from me. I would strongly advise anyone considering DTD Worldwide to look elsewhere. They are the very definition of pay first, suffer later.Read more