Al Usood Cargo LLC

Lost many items and valuable clothes in transit. Number of boxes reached but many valuable things lost.
Taken longer than committed time
Storage not good as mosquitos and cockroaches also reached destination.
Never use alsood cargo

We engaged Al Usood Cargo (Abu Dhabi) to ship our household items from Dubai to Kollam , Kottarakkara. The sales agent from Abu Dhabi contacted me and our request was transferred to their Dubai office. We found their Sale man Mr. [Name removed by Sirelo] prompt and responsive. He assigned the moving and packing to a well trained and polite team from Dubai who took effort to package the fragile items. I am happy to report that the cargo consignment arrived in Kochi on schedule. Due to some personal reasons we are not able to travel and delayed one month to clear the cargo. on 10th October the clearance was done with the help of their agent and as per the agent we left from customs office and the promised the cargo will be delivered to my home next day. But they bring the cargo on same day late night and it was raining. The items packed in Jumbo box are off-loaded and i am happy since it reached before the promised time. After some time we are opening the boxes one by one for arranging the things, we noticed that one box containing some valuable kitchen items are missing which was packed in Jumbo box. we contacted their Kochi office many time and they are unable to provide correct answer. Also in am contacting Mr. [Name removed by Sirelo] and not giving a correct solution. now i send may massages to him and remain unanswered. Due to the delay in clearance, the agent in Kochi collected Storage charges and i request many time to provide the receipt/invoice for the same and not provided. the money is collected to the agents personal account.
This is a bad experience from Al Usood and still i am waiting for their action since one monthRead more

Good experience with Usood cargo though it was my first. The assistance provided by the staff in Dubai n Kochi was commendable. The staff did update on the status and I received my cargo on time and in well condition.
Thanks to the staff's in Dubai n Kochi for all the support and the Oceanic cargo who assisted in custom clearance.

We engaged Al Usood Cargo (Abu Dhabi) to ship our household items from Abu Dhabi to Calicut in Abu Dhabi. We found their Sale & Operations Manager, Mr. [Name removed by Sirelo] to be prompt and responsive. He assigned the moving and packing to a well trained and polite team who took effort to package the fragile items. I am happy to report that the cargo consignment arrived in Kochi on schedule. Al Usood's partners in Kochi (Oceanic Cargo) helped with the custom clearance as well as on-road shipment and off-loading our our items (in 4.5 jumbo boxes) at Calicut. All in all, this has been a straight-forward and painless experience. Best wishes to the team at Al Usood.

It's been 2 months and we have no clue when we will get the goods. The staff keeps giving false information, like the cargo is under inspection, port congestion at kochi, Dri is doing inspection. The fact is they do not share any information to track n trace the goods. The whole team is insensitive. They just keep lieing. REALLY BAD BAD SERVICES PROVIDER.

Sending goods on 14th Jan 2021,still mot delivered.
Worst service.Dont waste money. Use any other courier services .i had send cargo before one year still they are saying its on the way.i think it will take 2 more years to reach there.