Al Usood Cargo LLC

I used Usood Cargo to ship my belongings from Dubai to Kerala. Unfortunately, my experience with their Cochin office was extremely disappointing and unprofessional. I was scammed by the staff imposed various additional charges without providing any official invoice. Despite multiple followups via calls and messages, my requests for an official invoice were ignored along some items were damaged.

I was present on time to collect my cargo after being informed of its arrival. However, I was still charged / scammed ₹3,000 as a demurrage fee, along with various additional other handling charges. When I asked for an invoice, I was told it would be emailed to me but to this day, nearly a year I have only received the customs duty payment receipt, and no other documentation.

It appears that individuals like [Names removed by Sirelo] are involved in this lack of transparency and accountability. I urge others to be cautious when dealing with the Usood Cargo.

Terrible Service – Stay Away!

They added hidden charges, missed the delivery deadline, and never answer their phones. Completely unprofessional and unreliable. Avoid this company at all costs!

Absolutely terrible experience. This cargo company added hidden charges without informing me beforehand. They also exceeded the promised delivery time and never answered calls or replied to messages. Extremely unprofessional and unreliable—avoid at all costs! They do not care about customers or commitments.

Box was torn and few items were missing from the box. Complete written list of the items were shared with service provider and chose air cargo for the better service.

Really disappointed as I opened the box and found that many of my crokery, photo frames and electronics were fully damaged.
I had ahuge loss.Just because their van was waiting downstairs, they dumped all their items without proper packing. Glass was just dropped in without wrapping it properly. The photo frames and it's glasses were fully broken . They put it on one side of the box which is utter foolishness. Even when a layman packs his luggage, they cover it with vlothes and put in centre of the box to prevent damage.I received my box fully torn.On enquiry, they said its by the customs for security purposes . They should have put atleast one round tape to prevent missing of the items through the big opening. I will never recommend it to anyone. If I hear anyone going to choose this cargo, I'll share my experience and tell them to choose any other better cargo company.

Mr.[Name removed by Sirelo] was our contact and I would like to thank him personally all transactions were impecable.
All our belongings reached on time as promised.
I would recommend Al Usood anytime